Availability of Information and ease of use of the bank websites
The information in this article is directly from the banks websites (as of 14th May 2009).
Here are some comments about the website itself.
HSBC
The HSBC site was very easy to use and had the information like interest rates and fees easily accessible. They were just a 3-4 clicks away. The entire website was laid out in simple direct format with nice little examples. They had a 7 page “Terms and Conditions” page hidden behind a small font link. There were some unpredictable links to some important pages that worked on and off.
The Citibank website was a little sluggish and little more complicated. Getting the interest rate information required 5 or more clicks. The website’s credit card looked more like a marketing flyer rather than information brochure. The website was trying to make you special while all you needed was the interest rate on a card. Links to some important pages when clicked took for ever to show up. All the rates and fees for every single card were listed on the same page.
This site was easy to use and had the information like interest rates and fees easily accessible. They were just a 3-4 clicks away and were organized on the same page for all Credit cards offered. The site offers you a usage guide, even though the idea was right the execution was all wrong. Take a look at this, the title says “How to read the Monthly Credit Card Statement” but has nothing other than a screen shot of mock statement and a few 2 liners. They have explained the obvious and not described complex items. There are so many numbers on the screen and it’s hard to tell what is what.
This site was having quiet a bit of information on its site. The key information like interest rates and fees were accessible in 3-4 clicks. The website had detailed, separate fees and rates section for each card. They had a FAQ and Credit Card Usage Guide section. FAQ had 6 question and answers but the Usage Guide did have a lot of information on there. It explained by text alone (no screen shots) the terms in the statement.
Have to give it to them they had the shiniest site among all, but couldn’t find the rates and fee even after fiddling around the site for sometime. The information on the website looked more like marketing flyer rather than plain simple information. The terms and conditions were listed in a malformed PDF file that had to be downloaded. The rates and fees information could not be found any where on the site.
This one website there is nothing to complain about. The website is created beautifully and all the required information is carefully organized. Information related to rates, fees, benefits, FAQ and examples illustrating scenarios are built around the credit card. Finally found a website that satisfies all the criteria.
Basic Credit Card Guidelines
- Having too much plastic is not good for your financial health. As much as you can try to avoid having too many credit cards.
- Carefully monitor all the credit cards you have through online banking (Paper statements are a pain).
- Register for SMS or email alerts if your bank offers them.
- Try to avoid taking cash advance they charge you very high interest for cash advances. If need some money, try to apply for a personal loan that are offered at a much lower rate.
- Always pay off the minimum balance for every statement cycle.
- Try to pay off more, even if it a very small amount you would save a lot of money in the end.
- Try to get add-on cards for family members rather than having separate cards, so it is easier to monitor your credit cards.
The conditions for recommending these credit cards are a combination of the rules below,
- Low Interest Rates - Your card might have any amount of sugar coated features but this is what counts the most.
- Low Fees or No Fees - Some banks might give you a low interest rate but for a high annual fee, so watch out.
- Benefits - Anything else does not matter than the above two (1&2), but if you get added benefits why not? But you should never pay higher fees or interest rate for the benefits. The benefits might be cash back, fuel surcharge, air miles, shopping discount,...
Best Features
Fees: No fees forever
Interest Rate: 2.95%
Fuel Surchage: Waived in any fuel outlet
Other Benefits: Choose from 4 options Shopping - For shoppers,Travel - Frequent Flyers,Party - For consumers frequenting restaurants, bars, pubs, Theatres,Home-Utility Bills Groceries,
Free Security Insurance - Protection against unauthorised transaction and fraud
Best Features
Fees: No fees forever
Interest Rate: 3.1%
Fuel Surchage: Waived in any fuel outlet
Other Benefits: Cash Back 2% on all purchases,Balance Transfer-Low Interest options available
Best Features
Fees: No fees forever
Interest Rate: 3.1%
Fuel Surchage: Waived in any fuel outlet
Other Benefits:Cash Back 2% on all purchases, Balance Transfer-options available
Best Features
Fees: Joining Fee of Rs 750/-, No renewal Fee for next year
Interest Rate: 1.99%
Fuel Surchage: Waived in any fuel outlet
Other Benefits: Personal accident insurance free, Medical Emergency withdrawal allowed
Best Features
Fees: Joining Fee of Rs 750/-, No renewal Fee for next year
Interest Rate: 1.99%
Fuel Surchage: Waived in any fuel outlet
Other Benefits: Personal accident insurance free
Con: Only for women.
Best Features
Fees: No fees forever
Interest Rate: 2.95%
Fuel Surcharge: Waived in all outlets
Other Benefits: Free Cash Advance for a limited time,
0% Balance Transfer, consolidate transaction over Rs 5000 and pay them as EMI
Cons: Available only in metros and for businessmen.
Best Features
Fees: No fees forever
Interest Rate: 3.1%
Fuel Surcharge: Waived in all outlets
Other Benefits: Interest free cash withdrawal for 48 days (flat fee 149 for 10000 applies),
Railway surcharge 1.8% waiver for online or in person ticket booking,
Discounts in select flights and hotels,
Consolidate transaction over Rs 5000 and pay them as EMI-no fee no interest for 3 months,
No fee transaction on any VISA ATMs.
Cons: Available only in metros and for business.
Best Features
Fees: No fees forever
Interest Rate: 3.1%
Fuel Surcharge: Waived in all outlets
Other Benefits: Interest free cash withdrawal for 48 days (flat fee 149 for 10000 applies),
Railway surcharge 1.8% waiver for online or in person ticket booking,
Discounts in select flights and hotels,
Consolidate transaction over Rs 5000 and pay them as EMI-no fee no interest for 3 months,
No fee transaction on any VISA ATMs.
Cons: Available only in metros and for businessmen.
Best Features
Fees: No Joining Fee, Renewal Fee of Rs1000/-
Interest Rate: 1.99%
Fuel Surchage: Waived in any fuel outlet
Other Benefits: Personal accident insurance free
Best Features
Fees: No fee forever
Interest Rate: 2.5%
Fuel Surchage: Waived in any fuel outlet
Con: Only for students.